US-based SuperOps.ai, an AI-powered IT management SaaS platform, has raised $12.4 million in Series B funding. With this, the total funding secured by the company to date accounts for $29.4 million. The latest funding round was led by Addition and March Capital, with participation from Matrix Partners that invested in AtomicWork.
The startup will use the fresh funds to deepen its investments in further enhancing its AI capabilities. It will also double down its team in the US headquarters.
Besides this, SuperOps.ai has launched advanced Network Monitoring capabilities as part of the unified platform to further expand its offering to Managed Service Providers (MSPs). Now, MSPs will be able to include Network Monitoring as a service without having to onboard yet another tool.
“The IT support landscape has been evolving rapidly and MSPs need to keep up to navigate this fast-changing world. Traditionally, MSPs relied on a mix of tools that resulted in high costs and lack of visibility and efficiency. Now, with SuperOps.ai, they can move from outdated point products to a unified platform that is built specifically with their needs in mind,” said Arvind Parthiban, Co-founder and CEO of SuperOps.ai
“SuperOps.ai is revolutionising how MSPs run and grow their operations and is ushering them into the future,” said Todd Arfman of Addition. “We are excited to continue supporting the SuperOps.ai team as they help transform MSP businesses with their powerful, AI-native, easy-to-use platform.”
“We are excited to partner with Arvind and the team at SuperOps as they empower the MSP market with their secure, cloud & AI native platform for PSA, RMM, IT documentation, project management, and network management. The SuperOps team has strong domain experience and a customer-first approach, and we believe they are well-positioned to drive innovation in the underserved MSP market,” said Ravi Rajamony, Vice President at March Capital.
Appoints new Channel Chief
SuperOps.ai has appointed industry veteran Juan Fernandez as Channel Chief to spearhead the company’s efforts to build more value for MSPs. Fernandez is an experienced MSP industry leader, who built an MSP business worth $20 million in six years, before selling it. Being the co-author of the highly popular “The MSP Handbook”, he is also a member of the Comptia North American Executive Council.
Next-gen MSP platform for IT services
Founded in 2020 by serial entrepreneur Arvind Parthiban and Jayakumar Karumbasalam, SuperOps.ai is a unified platform that helps transform MSPs into highly effective and profitable businesses that can successfully meet the changing demands of the future. It operates at the intersection between professional services automation (PSA) and remote monitoring management (RMM).
It simplifies the IT management process and workflow of MSPs on a single, unified platform. It enables them to move away from fragmented tools by bringing together the capabilities of remote monitoring and management of client assets with professional services automation functionalities including service desk, cash flow management, reporting, client management and more.