Talkdesk, a US-based global customer experience leader meant for customer-obsessed companies had announced that it has closed a Series D funding round of $230 million. This round has increased the valuation of Talkdesk to over $10 billion, thereby making it one of the most highly valued SaaS or enterprise software companies.
This investment round involves participation from new and existing strategic investors, thereby highlighting the confidence in the company’s market position, technology, and the role it plays in delivering superior customer experiences.
New investors – TI Platform Management, Whale Rock Capital Management, and Alpha Square Group and existing investors – Amity Ventures, Top Tier Capital Partners, Franklin Templeton, Willoughby Capital, and Viking Global Investors participated in the round. This round has taken the total funding raised by Talkdesk to $498 million.
Talkdesk will use the investment to fuel its transformational growth as it focuses on expanding its presence internationally. Also, it leads with its industry-first customer experience innovations and delivers white-glove customer service, thereby creating a diverse, inclusive, and equitable workforce.Besides the funding round, Talkdesk hqe appointed Sydney Carey as its chief financial officer (CFO).