Solidroad has raised $25 million in a Series A led by Hedosophia, bringing its total funding to $33 million, to scale an AI quality assurance platform that evaluates every customer support interaction. The round follows an $8 million raise that included a $6.5 million seed led by First Round Capital and a place in Y Combinator’s Winter 2025 batch.
As companies have deployed AI across customer support, the volume of interactions has grown far beyond what manual QA teams can meaningfully review, with most samples representing only 2–3% of conversations and leaving the rest unreviewed. Solidroad, headquartered in San Francisco with a team in Dublin, was founded in 2023 specifically to close that gap.
The platform analyses every exchange, whether handled by a human agent or an AI system, surfacing patterns, risks, and coaching opportunities in real time rather than after a weekly review cycle.
Founders Mark Hughes and Patrick Finlay met at Intercom, where both had a direct view into how enterprise support teams operate at scale. Hughes had previously built and sold graduate job platform Gradguide; Finlay had co-founded YC-backed no-code startup Monaru. The shared conviction that AI support had created a quality blind spot led them to build Solidroad together. Hughes relocated from Ireland to San Francisco in 2024 to anchor the company’s US expansion.
“That problem has become more pronounced as AI has taken on a growing share of customer conversations, while oversight hasn’t kept pace,” share Solidroad founders with Tech Funding News.
The platform integrates directly into existing support workflows, scoring interactions, identifying skill gaps, and triggering personalised coaching simulations based on actual agent performance. The company claims productivity gains of up to 10x for QA teams, though that figure is Solidroad’s own and should be treated as directional.
Customers, including Ryanair, ŌURA, ActiveCampaign, and Crypto.com, are already live on the platform, with millions of interactions scored to date.
In the quality assurance space, Solidroad competes with Observe.ai, MaestroQA, and Klaus, which was acquired by Zendesk in 2023. Solidroad’s differentiation claim is full-coverage scoring combined with real-time coaching, rather than retrospective analysis.
The $25 million will fund team expansion across San Francisco and Dublin, and continued product development. Long-term, the company is targeting enterprise and high-volume environments, building toward real-time visibility that enables teams to address quality issues as they happen rather than after the fact.
