- Health Force has secured €4.2 million in seed financing, with LUMO Labs acting as the lead, to expand its hospital AI agents.
- At Italy’s largest private hospital groups, present-day Health Force agents can handle three out of four insurance claims without human intervention.
- The team will increase its size from eight to sixteen as the company expands into Germany, France, and Spain.
In the largest private hospital groups in Italy, three out of four insurance claims are processed from start to finish without any staff involvement, while the remaining claims are returned to staff with specific instructions on what to review.
Health Force, the platform behind it, has raised €4.2 million in seed funding to introduce this process to other hospitals throughout Europe.
Target Global and Calm/Storm Ventures, which were among the early investors, are also participating in this funding round alongside the new lead investors, LUMO Labs, Step Venture, and Next Tier Ventures.
Why nobody in Europe had tried this
Fadi Haddad, one of the co-founders and current CEO, was raised in Syria and worked in Dubai, Singapore, and Mexico City before relocating to Vienna, where he led business development at Medicus.ai.
When working with hospitals and laboratories, he identified a common issue: hospital software often lacks APIs, making integration with older systems difficult. At the same time, he observed that most vendors focused on clinical solutions, whereas hospital staff were more concerned with waiting times, resource management, and paperwork.
To address this, he designed the platform around three key principles: agents log in to hospital systems using their own usernames and passwords, rather than going through new integrations.
Haddad founded the company in Vienna in 2022 with Juan Sebastián Suárez Valencia, a doctor and data engineer who previously served as Chief Data Officer at Teladoc France and speaks Italian, French, Spanish and English.
The company started in Italy by working with Deloitte to secure its first hospitals, including Humanitas Research Hospital and Ospedale Galeazzi of Gruppo San Donato, and then became development partners, jointly managing more than 200,000 patient cases every year. Health Force later introduced the platform to ULS Coimbra, a public hospital group in Portugal, for government quality reporting rather than for insurance claims.
Point solutions, orchestrators, and the US player that isn’t coming
Haddad states that the majority of competitors offer “point solutions”, which are smaller, market-specific SaaS applications that lead hospitals to discard their current systems rather than work alongside them.
He also referred to orchestrator platforms, which provide hospitals with various tools but require their staff to build and keep the agents themselves. This approach is less effective because hospitals usually lack the appropriate teams to implement it.
Rather than relying on its own staff, Health Force sends its engineers to build the agents on site and charges per agent delivered. Two other European AI startups for hospitals are similar to Health Force: Parallel, based in Paris, which raised $3.5 million for medical coding, and Tandem Health in Stockholm, which raised $100 million for a more comprehensive AI clinic operating system that links billing codes with clinical documentation.
The global market for AI in hospital operations is expected to grow from $7.51 billion in 2025 to $25.70 billion by 2030, with administrative automation being the largest segment.
From ‘that’s just services’ to a seed round of €4.2 million
The company now has eight employees and intends to increase its workforce to sixteen by the end of the year, with hires being made in Germany, Italy, Spain, and France.
Haddad stated that the new funding will help achieve four key objectives: expanding into France, Spain, and Germany; setting up new agents, one of whom will be responsible for clinical trial operations; recruiting local teams, each consisting of a deployment strategist and an engineer, for each market; and enhancing the platform.
“We backed Health Force at pre-seed and are thrilled to double down. This team cracked what many called impossible: automating hospital operations inside Europe’s most complex, legacy-bound systems,” said Peter Roos, a partner and CFO at Target Global.
Jorge Blasco from LUMO Labs added, “As hospitals look for ways to improve efficiency without placing further strain on their teams, solutions that can automate repetitive processes securely and reliably are becoming increasingly important. With proven deployments across leading European hospitals, Health Force has built a strong foundation for scale, and we look forward to supporting the team in its next phase of growth.”
Haddad believes that Health Force will become Europe’s leading provider of AI for hospital operations within the next few years and has no intention of entering the US market. He feels that hospitals are bypassing the SaaS stage and are going directly from their existing systems to agent-based solutions.
In his view, success in this area will depend on which vendor the hospitals choose to manage their insurance operations, rather than on the user interface.
