Just months after beginning operations, Berlin-based GeneralMind has closed a $12 million equity round, one of Europe’s largest publicly disclosed pre-seed financings in recent years. They bet big on the bold idea to remove the invisible, manual work that keeps supply chains running but also slows them down.
It was led by prominent European investors, including Lakestar, Leo Capital, Lucid Capital, Heliad, and BOOOM, as well as industry operators Alexander Kudlich, Jens Urbaniak, and Samir Sood. The capital will be used to accelerate expansion across Europe.
Invisible work holding supply chains together
Modern enterprises run on ERP systems and other systems of record that reliably log transactions. But the actual execution of work happens elsewhere, inside inboxes, spreadsheets, and endless email threads. Humans act as the glue, coordinating exceptions, chasing updates, and manually handing off tasks across procurement, logistics, and finance.
Email has become an unofficial ticketing system for recurring operational work. The result is limited traceability, high error rates, missed deadlines, and decisions that stall while goods and money sit idle. At scale, this fragmented way of working quietly drains billions in value from global supply chains.
GeneralMind is targeting this exact layer with what it calls an AI System of Action, in which software is designed not to store records but to do the work.
An autopilot for repetitive operational execution
At the core of GeneralMind’s platform is an AI Autopilot that autonomously executes repetitive, often secretarial, white-collar tasks. Incoming requests are sent via email and are captured, understood, and carried through end-to-end across email, Excel, and ERP systems. This approach is particularly effective where high volumes of small but critical tasks need to be completed with precision.
When it comes to sales operations, procurement workflows, or invoice processing, multiple internal teams and external partners must stay aligned, compliance windows must be met, and handovers cannot be lost in someone’s inbox. Instead of humans coordinating each step, the system executes workflows directly, tracking progress and reducing the risk of tasks quietly disappearing into day-to-day noise.
Built by expert operators
GeneralMind’s founding team previously built Razor Group. The company is led by Tushar Ahluwalia, with senior roles held by Shrestha Chowdhury, Dr Oliver Dlugosch, Lennart von Hardenberg, Nishrit Shrivastava, and Sergiu Șoima.
Headquartered in Berlin with a second site in Bangalore, the company was founded in 2025 and is focused on mid-sized and large enterprises across industry, commerce, and logistics. By placing an operational AI layer on top of existing ERP systems, GeneralMind aims to modernise how work actually gets done, quietly replacing inbox-driven coordination with autonomous execution.
“Companies often know exactly where things break down but struggle to turn that insight into operational execution,” said Tushar Ahluwalia, Founder and CEO of GeneralMind. “In e-commerce, I repeatedly saw how email-and-excel workarounds, inefficient manual processes, and painful stakeholder coordination between unstructured email communication and ERP systems create massive inefficiencies in large organisations. That’s exactly what we’re solving for with GeneralMind. Our AI runs these processes end-to-end; this isn’t a copilot, but an autopilot: human-supervised, and approved when needed,” he added.
