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Chat management platform imBee lets companies engage customers in real-time, raises $5M

imBee, a Hong Kong-headquartered chat management platform, has raised $5 million in Series A funding. The investment round was led by DCM Ventures, a global venture capital firm.

Scaleup plans on cards

The investment is expected to help scale up its business and deploy its business model on an international level. Through imBee multi-chat management platform, the world’s leading financial and professional services firms, such as banks, securities companies, insurers and property developers, can now collaborate and communicate internally and externally on a single interface, and further drive effectiveness and efficiency.

The company will focus on advancing its platform offerings, going deeper into existing markets and expanding its footprint in the Asia-Pacific region.

“I am extremely pleased that DCM and other investors have recognized the need of creating an integrated chat management platform that pushes efficient communication to the forefront. Businesses will benefit from boosting efficiency and customer satisfaction, and higher conversion rates. We will continue to navigate challenges with businesses across sectors with a customer first approach,” said Ken Chu, CEO of imBee.

“We are very much looking forward to using this capital to expand product features, such as digital Know-Your-Customer (KYC) and identity verification, and bring the imBee experience to companies across Asia Pacific.”

Helps engage customers in real-time

Digital transformation spurred by Covid-19 has shifted the way businesses engage their target audience with growing touchpoints across the entire customer journey. To address these challenges, imBee has shaken up the communication channel management landscape by connecting the front and back offices with its chat management solutions.

External communication channels such as WhatsApp Business API, WeChat, Facebook Messenger, and Instagram, can now be integrated into an all-in-one platform linked to the internal communication system of a company. imBee’s capabilities also include integrations with Microsoft Teams and its existing native workflow engine with over 360 applications to streamline communications between internal and external customers.

imBee has unlocked opportunities for companies to engage customers in real-time through its exclusive, highly secured ISO 27001 certified One Team Inbox. To provide the highest level of data security, imBee platform is built on top of Amazon Web Services (AWS) cloud infrastructure. Hence, companies can easily meet the security requirements at enterprise levels and fulfill their data governance and compliance needs.

Central inbox for instant communication channels

imBee was founded in 2019 by Chu and Leo Wong in Hong Kong. The SaaS company provides one central inbox for instant communication channels with business tools and workflow automation, helping brands communicate with their customers and teams.

Prioritising enterprises’ need to handle a huge volume of customer enquiries, imBee’s solution empowers collaboration and personalisation for a solid foundation to gain customer loyalty and engagement, creating essential upselling opportunities and profits for businesses.

With easy drag and drop flows, the self-service platform of imBee eliminates unnecessary barriers within internal team operations, boosts productivity and generates revenue. A wide range of companies is already benefiting from imBee’s solutions, including companies from the financial services, insurers, luxury retail, and health and wellness industries.

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