Netomi, the enterprise agentic customer experience platform founded in 2015 by Puneet Mehta, has raised $110 million in a Series C led by Accenture Ventures, with participation from Adobe Ventures, WndrCo, Silver Lake Waterman, NAVER Ventures, Metis Strategy and Fin Capital.
The round brings total funding to more than $160 million and builds on early backing from Greg Brockman, Demis Hassabis, and Mustafa Suleyman.
To understand what Netomi is building, it helps to know where Mehta came from. Before founding Netomi, he spent his early career building automated trading engines on Wall Street — systems designed to process enormous volumes of data, interpret signals in real time, and execute under conditions where milliseconds and compliance failures both carry real consequences.
The platform now serves Delta Air Lines, United Airlines, MetLife, Paramount, DraftKings, the NBA and Ingram Micro across chat, email and voiceб using models from OpenAI, Anthropic and Google rather than building proprietary foundation models. It also powers the customer chat experience embedded in the United Airlines mobile app, handling interactions at a massive scale.
Instead of acting as a separate support layer, it observes user behaviour, interprets intent in real time, and adapts the experience as it unfolds. This allows it to resolve issues before they escalate.
During major sporting events, for example, the system has handled more than 40,000 concurrent customer requests per second for DraftKings, maintaining sub-3-second response times and 98% accuracy in intent understanding. Netomi’s model reduces interaction altogether, aiming to eliminate friction rather than manage it.
Among Netomi’s closest competitors, Ada and PolyAI stand out for their focus on enterprise-scale automation. Both compete directly with Netomi on automation and scalability.
The $110 million will go toward customer deployments and research and development.
