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London-based Supportwave raises $2.2M to redefine future of IT Services

Supportwave Team
Picture credits: Supportwave

London-based Supportwave, an innovative IT services company that connects businesses with IT specialists on-demand, has picked up $2.2 million in seed funding. This investment follows the pre-seed round secured in late 2021. 

The financing round saw the participation of industry leaders, including High-Tech Gründerfonds (which recently backed Materials Nexus, ATMOS, and Proxima Fusion), Big Sur Ventures, and Fuel Ventures. 

The capital raised will propel Supportwave to expand its resource pool in an effort to gain significant market share in the SMB and Enterprise markets. The capital injection will enable the IT Support resource platform to continue to deploy its industry-leading strategic sourcing of IT Support Specialists. 

“We are thrilled to embark on the next chapter of our journey, supported by our incredible investors, partners and IT Specialists. This funding will play a vital role in bridging the skills gaps that many businesses are facing, whilst also spearheading the future of work by creating job opportunities within our community,” said Supportwave Founder and CEO, Kelvin Wetherill.

“We invested in Supportwave because we have experienced the problem with ineffective IT Support services firsthand, finding traditional solutions outdated and ineffective. We were impressed by its exceptional user experience. The management team has an impressive background in IT services. We are convinced that Supportwave will be a game changer for the industry and excited to be on board for this journey,” added Jose Miguel Herrero, Big Sur Ventures.

“When Fuel Ventures led Supportwave’s Pre-Seed investment round, we already knew the impact they would have on disrupting the traditional IT Support Services industry. We use them ourselves which gives us even more confidence that they are going to scale and take a large chunk of the $1.7T global IT services market. We are thrilled to be involved in their fundraising journey,” stated Mark Pearson, Fuel Ventures. 

Redefines future of IT services

Founded in 2020 by IT Veteran Kelvin Wetherill in London, Supportwave pioneers a new approach to IT Skill Sourcing. This unique approach to skill sourcing facilitates the hiring of IT talent for both project-based work and dedicated resources. Its services include On-demand services (Remote and on-site), Outsourced Resources (Augment your IT Team with Expert skills), and Help Desk Solutions.

Once an archaic and manual process, it is now accessible at the click of a button by connecting you to the right IT support skills at the right time, for instant or long-term outsourced IT Support. Boasting a strong community of over 5,000 verified specialists, the team plans to triple this in the next 6 months. The company has already witnessed immense initial success with clients such as VISA, Parliament Hill, and HSBC.

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