La Poste acquires Partech-backed happytal to support hospitalised patients

happytal, which helps in the digitalisation of hospitals and interactive patient care, is acquired by La Poste’s Health and Autonomy branch and becomes a subsidiary.

Partnership to improve comfortability

With this acquisition, La Poste, a trusted player in the domestic health sector, has strived to be the principal partner of the automation of care providers in France. It already services chronic patients at home via its subsidiary Asten Santé or online appointments via its subsidiary Nouveal.

Their goal is to boost happytal into the principal intermediary for hospitals to coordinate and streamline its service offer for hospitals and clinics.

This partnership aims to support hospitalised patients through a range of interconnected face-to-face and digital services with the intention to maximise hospital comfortability. As a part of the partnership, Happytal will work alongside La Poste’s other health subsidiaries and will rely on the local services already offered by the group to ensure a complete follow-up, before, during and after hospitalisation.

Since the beginning of our collaboration with happytal, we had full confidence in Romain and Pierre and supported them to create the hospital’s referral partner in terms of quality of patient care, online registrations all the way to post-hospital support’, commented Jean-Marc Patouillaud, General Partner at Partech.

“At happytal, we share La Poste’s vision to develop services which care for patients from A to Z and for people short of autonomy; we have held this vision for ten years now.” said Pierre Lassarat and Romain Revellat, co-founders of happytal.

“The French population is aging, which brings with it a growing need for health care services, both at hospital and at home. By becoming the majority stakeholder in happytal, La Poste has committed to working with healthcare professionals and institutions, seeking to facilitate patient care before, during, and after their hospitalisation.” said Philip Dorge, deputy managing director in charge of the Services-parcel-package branch at La Poste, welcoming the acquisition.

“The aim of this merger is to capitalise on happytal’s presence in health establishments and its expertise as an integrator to create a single operator made up of interconnected services (administrative, medical, and from proximity) which improves patient support,” added Delphine Mallet, director of La Poste’s health and autonomy division. “We want to provide comprehensive support to patients while connecting them to medicine from cities.”

Digitisation of hospital patient care

Founded in 2013 by Pierre Lassarat and Romain Revellat, happytal received its first institutional support from Partech in 2016 via its Venture fund (Partech International Venture VII). It is a French leader in the digitalisation of hospital patient care, operating in over 130 different hospitals with 370 employees.happytal offers logistical solutions enabling patients to complete their registrations or their private room requests online and allows the health care establishment to automate external payments.

Also, happytal developed a concierge service for patients, carers, and healthcare officials to access products and services, and benefit from a better quality of work life.

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