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InPost CEO back Tidio in $25M funding to help small businesses with customer services

Tidio Funding
Image credits: Tidio

Tidio, an all-in-one customer service platform, announced that it has raised $25M in a Series B round led by PeakSpan Capital, making it one of the largest rounds. 

Existing investors like Inovo Venture Partners and renowned angel, founder, and CEO of InPost, Rafał Brzoska, also participated. 

Fund utilisation

Polish company plans to use the funds to double its team focusing on international hires in their marketing, product, and engineering departments. Tidio also plans to develop its product by adding new features, including AI-driven sales bots and marketing automation. 

Tytus Gołas, Co-founder and CEO at Tidio says, “Since launch, we have grown Tidio to where it is today through our strong belief in the power, potential, and passion of small business owners. It’s fantastic that Inovo Ventures Partners continues to share in our mission, and we’re thrilled to welcome PeakSpan Capital, and Rafał Brzoska to the Tidio journey. Beyond capital, these partners bring unprecedented levels of experience, knowledge, and insight to Tidio. Insight that will undoubtedly help elevate us another step closer to our vision of building the first true customer experience suite for small businesses worldwide.”

Building customer experience suite

Founded by Marcin Wiktor and Tytus Gołas in 2013, Tidio builds a customer experience suite for small businesses to give them a competitive advantage. 

Leveraging data, analytics, and AI, the company provides the tools to businesses to offer personalised services to customers in ways that suit them. 

Tidio’s solution provides business owners with insight into who their customers are through its Live Visitors list. Business owners can use this data to interact in various, highly personalised ways with these customers in real-time, through its flagship live chat app and AI chatbots. 

Additionally, businesses can also learn the behaviors of their website users, including which device they come from, how much time they spend on the website, and what products they view most often.

The company also allows third-party integrations with email, Facebook, Instagram, WordPress, and Shopify, allowing teams to manage customer interactions. The entire journey is managed via a quick-to-install, simple-to-use, multifunctional data-driven dashboard. 

To date, Tidio is used by more than 510M unique users and is supporting 300,000 businesses worldwide, including 3% of merchants on Shopify. 

Since 2018, the cash-positive Tidio platform has seen 7.7x revenue growth. Currently, the company employs more than 130 people internationally. 

Investor 

Based out of California, PeakSpan Capital is a growth-stage investment firm partnering exclusively with disruptive B2B software companies.

Phil Dur, Co-Founder and Managing Partner at PeakSpan Capital says, “Market forces have aligned to make this the perfect time for Tidio to take its ambitions to the next level. The Covid pandemic has caused a surge in the number of people following their passions and launching their own small businesses. At the same time, online shoppers are increasingly discerning and they expect all businesses – no matter how small – to be available 24/7, and to offer high levels of personalised service. Tidio’s recent successes have been driven by the fact that it sits at the cross-section of these key shifts and we’re excited to see just how far and wide Tidio can now go.”

Michał Rokosz, at Inovo Venture Partners, says “One of the things that set Tidio apart from other software companies is their focus on exceptional customer experience. It’s rare to find a team that is so in-tune with the needs of its clients. And when you pair that up with a broad range of product building and engineering expertise, and efficiency in everything they do, that’s when the magic happens. They are focused and determined, and they show an incredible learning curve that will help them scale even further over the months and years to come. We’re delighted to be continuing our journey with Tytus and the team at Tidio.”  

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